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Building On Success
Front of House training introduction
Welcome and Introduction (2:31)
Module 1
What is the Aesthetics Sector (8:51)
Module 2
Importance of making a great first impression (15:43)
Module 3
Introduction to phone calls - the basics (22:03)
Module 4
GDPR - what you need to know (28:14)
Module 5
Managing inbound calls (17:12)
Module 6
Value of a new enquiry (9:58)
Module 7
New phone enquiries (21:35)
Module 8
New enquiries via online channels (10:50)
Module 9
Effective appointment scheduling (17:44)
Module 10
Challenging communications and conversations (17:49)
Bonus material
Downloads
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New phone enquiries
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