Elevate skills, efficiently & effectively
In an era where the aesthetic industry is booming and client expectations are higher than ever, the role of receptionists in aesthetic clinics has become increasingly crucial. Recognising the need for well-trained professionals to manage the front of house efficiently, Aesthetic Response have launched this ground-breaking course, promising to elevate the standards of customer service in the industry. The content of the course has been built on years of experience in this dynamic and fast paced sector, bringing together learnings across our expert team, including call and enquiry handling, customer service, staff training and GDPR.
John Staples, Lumiere Medispa
“I wanted to express my sincere gratitude for the Front of House training. The program was incredibly useful and informative, providing me with a comprehensive understanding of the key aspects of managing front-end operations.
The training sessions were well-structured, and the content was presented clearly and concisely. I found the telephone calls particularly valuable, giving me best practices in the Front of House role.
The knowledge and skills acquired during the training have already proven to be beneficial in my day-to-day responsibilities. I feel more confident in handling various situations, ensuring smooth operations and a positive customer experience.
I appreciate the effort and dedication of the training team in creating such a valuable program. Please extend my gratitude to all those involved. I look forward to applying my newfound knowledge to contribute effectively to our front-end operations.
Hayley Foot , Clinic Co-ordinator
"I have just finished the exceptional front-of-house training module. I was so impressed with the content and the process of learning and the quiz to follow.
I thought that the course instilled the importance and value of the front-of-house role in the business. Throughout the whole course, it promoted positivity and confidence and made you feel proud to work in the industry and your key role. I would certainly recommend this to any clinic for new staff members to stand out from competitors to give that first-class and unforgettable customer service experience from the outset.
Highly Recommended, a truly wonderful course."
Course Modules
Unlock potential today!
The course offers:
- A comprehensive curriculum that is both flexible and accessible.
- Engaging learning modules, incorporating videos, quizzes and useful downloads.
- Real-life experience underpins all aspects of the training offering you practical insights into the challenges faced by receptionists in aesthetic clinics.
- Industry expertise: To guarantee the highest quality of education, the course design and content has been based on over 30 years of industry experience both in call and enquiry handling as well as extensive knowledge of the aesthetic sector.
- A wealth of knowledge and experience ensures that you receive up-to-date and relevant information.
